Role - The Customer Success Manager(CSM) is responsible for leading and advising platform clients on the platform strategy, product and aid the client in its technology and product uptake / appreciation. - The CSM is responsible for requirements management and will assist with solution configuration. - The ideal candidate should have the proclivity to detect overlapping functions and interdepartmental dependencies and provide both tactical and strategic thinking. - The CSM needs to have a keen sense of customer centricity and regional nuances Overview - Understand the critical goals and initiatives of the Platform Team - Anticipate stake holder challenges, identify root causes, and be proactive about preventing issues (Engage customers through Product value meetings) - Understand the stake holder needs, influence the client roadmap and build mutual value - Engage in the creation of a product vision and road map - Drive user centered design process - Leads project during the analysis process, interacting to elicit and document project requirements - Produces project artifacts around business requirements documents, use cases, issue logs, test cases and other documents as needed. - Understand country specific regulations/ nuances and impact to design / product features - Continually stay informed with the latest Technology trends Candidate Profile - Minimum of 8 years Business Analysis / customer success or equivalent experience - Engineer by qualification. - Experience with design reviews, requirement validation, documentation - Exceptional verbal and written communications skills - Proficient with technology trends and hands on experience with programing.

Bangalore

Customer Success Manager - Consulting Firm 

Customer Success Manager - Consulting Firm  ,Job Description for Customer Success Manager - Consulting Firm  in TalentOne in  Bangalore for (8-12) years of experience. Apply Now!

Job Description for Customer Success Manager - Consulting Firm  in TalentOne in  Bangalore for (8-12) years of experience. Apply Now!