Customer Success Manager - B2B Segment - IT

InVideo is hiring for the role of Customer Success Manager (B2B)

Details:

Job Profile: Customer Success Manager (B2B)

Job Location: Work From Home

Salary Range: 8-12 LPA

Industry Experience: 1 - 7 Years

Qualification: Graduate degree or equivalent

Shifts: UK/US Shift

Click here to apply to the Job: https://www.flyvheel.com/i?s=MzU2fDIyMzU0fDY=

1. This is a video profiler that will take only 15 minutes to complete.

2. A Video Profiler gives you the opportunity to exhibit your communication and selling skills.

3. Only people who complete the video profiler will be selected for the next round.

4. Please keep a copy of your resume ready for uploading.

About the Company: www.make.invideo.io

InVideo is a video creation platform designed for brands, businesses, and individuals to produce engaging video content for social posts, stories, ads, etc. Our goal is to enable anyone and everyone to easily create professional-quality videos in minutes without training or experience.

Job Role:

We are looking for people who want to provide world class customer service. Our Customer Service team is our front line of support for customers and they help ensure that customers are delighted with products and services.

Duties and Responsibilities :

1) Cold calling, making multiple outbound calls to free users Understanding user's needs and offering solutions and support with the goal to move them to a paid plan.

2) Creating and maintaining a list/database of prospect users.

3) Presenting and delivering information to potential users.

4) Answering user's queries and follow-up calls.

5) Tracking weekly, monthly, and quarterly performance and sales metrics.

6) Maintaining database (Hubspot, FreshSales, Google Sheets, etc.) of prospective user information.

7) Closing sales and working with users through the closing process.

8) In-depth understanding of company services and its position in the industry.

Requirements and Qualifications:

1) Excellent verbal and written communication skills in English language, the ability to call, connect and interact with potential customers.

2) Persuasive and goal-oriented.

3) Self-motivated and self-directed.

4) Knowledge of end to end sales process.

5) Good to have previous experience in an outbound call center, inside sales experience, or related sales experience.

6) Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM experience preferred.