Customer Success Manager - B2B Sales - IT

- Work with the leadership team to define Customer Success strategy and annual and quarterly goals including retention and expansion targets

- Help create the Customer Success playbook for the client lifecycle, from sales handoff through to advocacy and successful renewals

- Serve as a partner and direct point of contact for your clients - driving onboarding, training, and ongoing support to establish and maintain productive relationships

- Facilitate dialogue between our clients and internal teams, solve requests and issues, and follow up on action items from the regular client and team meetings and periodic business reviews

- Stay on top of client needs, acting proactively and swiftly for workflow optimization, as well as ad-hoc request

- Work with the leadership team to define Customer Success strategy and annual and quarterly goals including retention and expansion targets

- Help create the Customer Success playbook for the client lifecycle, from sales handoff through to advocacy and successful renewals

- Serve as a partner and direct point of contact for your clients - driving onboarding, training, and ongoing support to establish and maintain productive relationships

- Facilitate dialogue between our clients and internal teams, solve requests and issues, and follow up on action items from the regular client and team meetings and periodic business reviews

- Stay on top of client needs, acting proactively and swiftly for workflow optimization, as well as ad-hoc request

Candidate requirements :

- Strong communication skills, and fluency in spoken and written English

- Management experience with a proven ability to inspire and develop individual teammates is a plus

- You're extremely proactive and take ownership over your work and impact. You can work well with open-ended problem statements to find solutions and can act without explicit instructions

- You're versatile, with diverse experience and interests that will allow you to flex as a generalist as part of a small, early-stage team

- You're a creative thinker who isn't afraid to think big or recommend non-traditional ideas and solutions.