Customer Success Manager - B2B SaaS Startup

A fast-growing B2B SaaS based startup is looking for a Customer Success Manager.

This role will require someone who comes with expertise in enhancing customer experience with strong understanding of technical features and capabilities in SaaS market segment.

Please Note - Candidates with prior experience in B2B SaaS will be preferred.

Responsibilities:

- Deliver training to customer stakeholders through face-to-face and online sessions.

- Provide hands-on support to users, especially administrators, ensuring effective platform usage

- Act as a liaison between Product/Engineering teams and customers/channel partners.

- Offer proactive post-purchase client service and support, reporting customer issues to the Product/Engineering team.

- Conduct periodic satisfaction checks with users, actively monitoring product satisfaction.

- Monitor product usage and encourage customers to increase usage where improvement is possible.

To fit the bill:

- 4+ years in Customer Success

- Strong Learning technologies & tools experience

- Project management, planning & prioritisation experience.

- 2+ years of B2B SaaS experience

- MBA Full time preferred

- Ed-tech exposure preferred.

If you think you fit the bill, then do send us a compelling cover letter which mentions impact of your marketing initiatives in a few bullet points along with your preferred location and current CTC. All CVs without this will take longer to process.