Customer Success Manager - Analytics Consulting Firm

Opening for Customer Success Manager with analytics consulting company.

Job Description :

- Set Solus's own ARR and customer success goals.

- List Solus's best practises and customer success enablers.

- Promote thorough customer adoption of all product modules.

- Taking charge of every client engagement and speaking out for them to all internal Solus teams to improve customer service.

- Managing the customer success team to increase adoption, retention, and adoption rates while fostering stronger client connections.

- Promote high client happiness, control Client NPS, and guarantee client value with Solus.

- Identify accounts that are not fully utilising the product or are likely to churn using product data, and take proactive steps to eliminate risk.

- Commercial Product Revenue Tracking and Growth