Customer Success Manager - AI Business

- 3-8 years of software integration project experience at a technology company

- A four-year college degree (a STEM degree is preferred)

- Preferable is a candidate who has worked for a top prestigious systems integration consulting firm and also has experience at a fast-paced start-up

- Track record of success delivering complex, x-functional projects with large enterprise customers

- Strong desire to be a business owner of your customers to balance revenue, costs and margin across a book of business.

- Ability to work with customers post-launch to hit their business goals whether they be Energy Efficiency savings or increased customer satisfaction.

- Ability to convert project-level success into future account level business development opportunities

- Experience or deep personal interest in energy efficiency or related industries is a plus

- Experience with Agile software development methodologies

- Detail-oriented and comfortable planning and tracking projects via Wrike, Smartsheets, Jira, or other modern project management tools

- Communication and comprehension of technical issues when working with the customer and our engineering teams

- Comfortable multitasking on several simultaneous projects

- Strong interpersonal and written and communication skills

- Open and highly collaborative mentality.

- Travel to customer sites 10% of the time once Covid restrictions are lifted.

What You Can Look Forward To ?

- Acquiring a deep understanding of the energy market and how our company can play a disruptive role in creating a more energy-efficient future

- Becoming a business owner balancing customer goals, revenue and margin in both implementation and post launch projects.

- Understanding our products in order to influence product development plans and schedules

- Collaborating with our Sales and Business Development team to present our solution in a comprehensive and compelling way to win business

- Presenting regularly to the customer and our company stakeholders on the status of the project