Customer Success Manager/Account Manager - IT/BPO

Customer Success Manager / Account Manager

Contact person:- Ity Goyal/ Becky lal

Title: Customer Success manager - North America (EST Timings)

Timings: EST timing 5.30 PM - 2.30 AM

Location: Gurgaon

Responsibilities

- Manage a portfolio of accounts, establish productive, professional and profitable relationships with key personnel and CXO's in assigned customer accounts.

- Lead, mentor and train a team of account managers.

- Coordinate with various departments within the organization, including support, service, technology and manage resources, in order to ensure seamless functioning of the client accounts.

- Responsible for client receivables; planning and execution of contract renewals.

- Continuously identify opportunities for up-selling /cross-selling the company product portfolio and meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.

- Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets and critical milestones for a one and three-year period.

- Maintain a consistent schedule of online meetings with the client to manage performance objectives, customers- expectations and assess customer needs on an ongoing basis.

- Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations.

- Lead solution development efforts that best address customer needs while coordinating the involvement of all necessary.

- Continually innovate, develop and suggest enhancements to the client management function such as new methods of analysis or service techniques.

Ity Goyal
TA- Specialist
8130086531