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13/01 Manisha Pawar
Manager - Talent Acquisition at ABP Management Services

Views:326 Applications:56 Rec. Actions:Recruiter Actions:55

Customer Success Head - SaaS - FinTech Startup (10-16 yrs)

Mumbai Job Code: 1032591

Customer Success Head(SAAS) - Fintech Startup - Mumbai

Client : One of the fastest growing startup Fintech company based at Mumbai. It is a B2B online platform of Fintech startup to create a one-stop marketplace of financial products. In a short span of time they have achieved headcount of 1500+ employees Pan India. Organization provides a platform enables users to make smart financial decisions. It provides a data-backed list of the most reliable options to choose from. Search to purchase, a user can complete the entire process online in a few clicks. It is already funded more than $70M and expects to collect more than $200 million in FY22. Organization is soon preparing to enter in Unicorn club.

Qualification : Relevant Bachelor's degree; preference for computer science or related degrees

Experience : 10-15 years

CTC : 70- 90 lacs (Candidate who apply must be currently drawing 45 lacs or more)

Candidate should be stable in companies. Frequent job changes will not be entertained

Mandatory Skills :

-10 years experience in leading customer-facing organizations. SaaS preferred.

- Ideally combined background of post-sale and sales experience

- Strong empathy for customers AND passion for revenue and growth

- Analytical and process-oriented mindset

- Demonstrated desire for continuous learning and improvement

- Enthusiastic and creative leader with the ability to inspire others

- Excellent communication and presentation skills

Roles & Responsibilities :

- Responsible for ensuring customer success and delight for across the globe Would be responsible to manage a team comprising Delivery/Support and Engagement

- Lead and Manage the Customer Success Vision from strategic/operational perspective

- Develop best practices and state of the art processes for customer lifecycle management

- Drive operational excellence in the areas of on-boarding, adoption, renewal, up-sell, and churn reduction

- Work effectively with internal stakeholders ( Product and Sales teams) to identify product insights, opportunities for ensuring customer delight

- Develops strong customer relationship and executive stakeholder management including Directors, VPs, and C-level executives of Fortune 500 companies

- Lead, Develop & Mentor a high performing team and culture of customer delight

- Identify market trends, insights and provide thought leadership internally/externally

- Develop and Monitor success metrics for organizing & measuring performance

- Ensure resolution of all customer issues and acts as point of contact for escalations for both internal/external stakeholders as and when needed

- Work closely with Solution Engineering teams to help resolve customer issues as per the SLAs.

Those interested please contact Manisha- 9873002499

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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