Customer Success Consultant - HR Tech Firm

Job Responsibilities :

- Lead the post-sale solution design and implementation of new customers.

- Manage the post-sales relationship to foster long-term business partnerships.

- Encourage customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals

- Act as a subject matter expert on technical and non-technical aspects of digital hiring transformation.

- Own customer scoping & requirements definition across our tech stack, including platform, integration, and scheduling capabilities.

- Drive the cross-functional engagement, working collaboratively with our People Scientists, Technical Integration Managers, and Customer Success Managers.

- Develop and manage project plans - deliver on time and within budget.

- Inspire and excite customers throughout the transformation.

Experience in People/HR Tech Firm is a must