Customer Success Analyst - Online/eCommerce

One of the Start up is looking out for Customer Success Analyst

Responsibilities :

- Rigorously manage customer data using tools such as MS Excel, Databases, etc

- Define reporting / dashboard requirements

- Work closely with customer for Requirements: Database Support, Troubleshooting

- Managing customer support tickets with a short TAT (Turn Around Time)

- Interact with customers in a professional manner

- Planning & monitoring customer deliverables

- Prepare reporting / dashboard requirements 

Requirements :

- 2 Years- experience in Excel and database. 

- Strong troubleshooting skills to resolve customer queries

- Proven customer service attitude

- Understand customer requirement

- Ability to identify major concerns and act on those concerns in an appropriate manner

- Strong written and verbal communication skills