Customer Success Analyst - Finance Domain

Customer Success Analyst

Key Responsibilities :

- Own complete responsibility for client requests and reports, work with account managers to understand the scope, structure and deliver the output within the timeline discussed

- Manage tickets raised by clients - work with the relevant team to fix the issue within defined SLAs; proactively research alternatives when the appropriate resource is unavailable

- Actively maintain client dashboards and use data to analyze user behavior, highlight accounts and users where intervention is required, and work with the account managers to ensure smooth operations with the accounts

Requirements :

- Timeline and process-driven while managing multiple customers, tasks, and projects

- Familiarity with data and experience in creating data-extensive reports

- Strong communication skills, and fluency in spoken and written English

- You thrive with cross-functional teams such as engineering, product management, sales and marketing to drive client requirements

- Willingness to tackle things on your own

- Proficiency in MS Excel, MS PowerPoint, MS Word

- Basic SQL preferred

- Educational background in Engineering/Math/Economics preferred

- The candidate should be a quick learner and should be up to date with current technology trends.

- We solve complex, completely new problems in the financial domain which requires someone who is not intimidated by challenges, thrives under pressure and hyper-focused on delivering exceptional results.

Experience : 1+ years of experience in data analytics