Customer Success Account Manager - IT

Customer Success Account Manager

Location - Noida, India

Experience - 3-5 years

Salary - Up To - 20 LPA

Must Have :

- Selling

- Cross Selling

- Customer Success

Domains

- Enterprise/ SaaS

- Media & entertainment

Roles & Responsibilities

What you'll do as a CSAM

- Create a value-based relationship with new & existing North American SMB customers.

- Drive Up-sell & Cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via phones & emails.

- Execute Marketing Qualified Leads with a defined SLA to maximize Revenue.

- Research customer contracts and purchasing history in various customer management systems & external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account

- Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.

- Collaborate with Solution Specialists to maximize footprint of growing Solution streams like Substance, Stock, Frame.io, etc.

- Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions.

What you need to succeed

- SMB Segment exposure and proven ability to manage a large customer set

- 3+ Years' experience in a similar role, with experience in selling SAAS solutions preferred

- Excellent communication Skills, both oral and written

- Flair for Technology and ability to lead a customer conversation with value-selling rather than product features pitch.

- Demonstrated ability to be a quick learner. Task oriented with focus and drive to complete tasks at hand.

- Strong organization, follow-through and documentation skills suitable for customer communication.

- International Sales Experience with exposure to NA markets preferably. - Working hours will coincide with the US Time Zones

- Bachelor's Degree or Equivalent