Customer Service Specialist - Utilities

1. Customer Service

- Responsible for delivery of the Customer Survey and Customer Relationship Services.

2. Customer Survey

- Leads the team for customer survey

- Plans, organizes and implements the Survey of customers of the water service.

- Responsible for the timely delivery, quality, accuracy and completeness of the Customer Survey.

3. Customer Relationship Management

- Prepares the Customer Strategic Plan, Customer Charter, Customer Management Plan, CRM strategy, the contact centre and call centre specifications.

- Establishes the 24x7 modern call center for complaint management, develops back-office and front-office procedures and ensures efficient implementation

- Supervises the customer satisfaction survey, the business process reengineering and the implementation of the call centre

4. Training

- Undertake periodic training to the utility staff

Karthik B
Sr Consultant
Antal International Network
Tel: +91 80 65682908
Web: www.antal.com
Suite 101. Floor 1, 5/2, Trump Tower, Eagle street, Langford town, Bangalore -560 025; INDIA
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