LOOKING CANDIDATES FROM:  1. Honeywell  2. 3M  3. ABB  4. Caterpillar  5. Mercedes Benz  Eligibility Criteria:  - Years of Experience: Minimum 8 - 12 years  - Job Experience: Minimum 2 - 4 years of supervisory experience in multinational high technology corporation in Spares Order Management & customer service function  Educational: Bachelor degree in in Business Administration, Production or Industrial Engineering  Primary Responsibilities :  - Responsible for managing Spares Order Management function and drive interaction with customers and/or service representatives to handle a variety of pre-sales or post-sales service functions  - Providing timely transactional support of Customer POs and customer consignment orders  - Supporting Customer-Owned-Material (COM) order types, partner with Repair Operations to finalize on supplier costs in order to receive customer approval, and partner with both Reverse Logistics and Repair Operations to ensure timely order fulfillment.   - Order management support for all relevant spares order types that originate from regions during their off-business hours  - Responsible for team deliverable for ensuring efficiency & effectives of the work   - Analyzes reports and metrics for deviation from plan, reconciles data variances and uses that information to guide the identification of root cause and execution of corrective action activities to deliver system capability, improvement, process redesign & implement changes  - Report & present weekly, monthly and quarterly reports, including KPI's (Key Performance Indicators) and Operational Metrics  - Supports Annual Operating Plan initiatives for Global Spares and is actively involved in continuous improvement efforts.   - Recruit, assimilate, coach new customer service team members in accordance with LAM guidelines & policies  Mandatory Skills required to perform the job :   - Proven experience in managing Spares Customer Service Order Management organization  - Strong analytical, problem solving and system skills  - Proficiency in SAP, MS Office Skills (Excel, Word, PowerPoint, SharePoint)  - Proficiency with transactional operations of MRP (SAP preferred)  -Strong knowledge MS office tools like Excel, Word, Power Point, Visio and MS Access  - Proven ability and skill set to analyze, document and improve business processes with sustained results  - A keen eye for detail and results driven approach, outstanding communication skills, Excellent organizational and leadership skills  Desirable Skill :   - Prefer experience in aftermarket Spares Operations or Automotive or e-commerce or Consulting practice  - Exposure to new tools & technology in customer service/order management domain will be added advantage.  Note:  - Candidates should be comfortable working in shift based on business needs.  - Proposed shift timings are 6:00 am to 3:00 pm & 1:30 pm to 10:30 pm

Bangalore

Customer Service Manager - Spares Order Management Function - Electronics Industry 

Customer Service Manager - Spares Order Management Function - Electronics Industry  ,Job Description for Customer Service Manager - Spares Order Management Function - Electronics Industry  in RGF Select India in  Bangalore for (8-12) years of experience. Apply Now!

Job Description for Customer Service Manager - Spares Order Management Function - Electronics Industry  in RGF Select India in  Bangalore for (8-12) years of experience. Apply Now!