Customer Service Manager - Manufacturing - South

Position: Customer Service Manager-South (Leading MNC Manufacturing Co)

Role:

- Provide overall leadership to the customer service team and work closely with the sales team and customers

- Enhance current systems and processes to ensure seamless customer service to Customers and Stakeholders

- Closely work with internal stakeholders viz; Planning,Logistics, Procurement,Sales to ensure Customer Service standards are met

- Responsible for setting up the goals and key performance indicators for customer service organizationin South

- Conducting CS experience reviews with key customers so as to enhance service proposition

- Responsible for the hiring, training and development of the customer service representatives in the team

- Reduce the number of service related complaints

Requirements:

- BE with MBA Operations as an added advantage

- 7-12 yrs of experience. Extensive experience in Customer Service, preferably in a manufacturing company dealing with B2B customers

- Overall understanding of various functions such as Sales, Manufacturing, Logistics, Planning, Finance, etc

- Understanding of Budgets, Forecasts and SAP

- Good communication and teamworking skills

Location: Bangalore

This position is for a Client of Vertex Corporate Services which is a Leading MNC Manufacturing Company