Customer Service Manager - Building Materials - South Region

Position: Customer Service Manager-South Region (Leading Building Materials Company)

Role:

- Create a value added Customer Service experience for Customers and Stakeholders in South Region

- Enhance current systems and processes to ensure seamless Customer Service to Customers and Stakeholders

- Closely work with internal stakeholders viz; Planning, Logistics, Procurement, Sales to ensure Customer Service is as per defined SLAs and Charter.

- Responsible for setting up the goals and key performance indicators for customer service organization in South

- Responsible for supervision, review and managing of customer service function for South

- Conducting customer service experience reviews with key customers so as to enhance service proposition

- Work closely with the IT function to enhance the system capabilities of the customer service in the organization.

- Regular interaction with the stakeholders for understanding any concerns with respect to the customer service organization and providing solutions to resolve any concerns raised by customer.

- Facilitate and improve the interface links between the customer service organization and relevant functions.

- Review stocks and inventory to ensure seamless deliveries for South Region.

- Resolving the day to day queries being escalated from the customer service executives and other stake holders in South

- Responsible for the hiring, training and development of the customer service representatives in the team.

Requirements:

- BE with MBA Operations as an added advantage

- 7 to 10 years of relevant experience in customer service, ideally from the Building Materials Industry

- Overall understanding of various functions such as Sales, Manufacturing, Logistics, Planning, Finance, etc

- Understanding of Budgets, Forecasts and SAP

- Result focused

- Customer focused approach

- Initiative and risk-taking

- Good communication sills

- Good team player

- Stakeholder management skills and influencing skills

Location: Bangalore

This position is for a client of Vertex Corporate Services which is a Leading Building Materials Company