Customer Service Manager - BFSI

CSM

- Develop and maintain pro-active and constructive relationships with clients by demonstrating an understanding of the business, the requirements and set expectations accordingly

- Manage senior stakeholders in fast-moving, complex and difficult client environments enhancing Flex Ability's reputation within the business acting in an advisory capacity

- Partner with client stakeholders to define resourcing strategies and plans that meet medium to long term client objectives , enable Flex Ability to plan ahead

- Develop accurate hiring forecasts for the Business Unit(s) (BUs) supported and share with relevant Flex Ability individuals

- Develop an effective sourcing and talent community strategy to meet the BU needs, along with the Sourcing team.

- Deploy effective recruitment delivery and attraction strategies, using relevant sourcing channels to reduce time to hire and increase account profitability

- Build effective communication channels between the hiring managers and the account team strengthening the relationship between Flex Ability and the client

- Understand Flex Ability people are a key market differentiator and genuinely committed to the development of direct reports and the team.

- Experience of presenting to and solving issues for senior clients (e.g. HR Leaders, Heads of Business) and gaining their agreement to a course of action

- Ability to liaise with and influence all levels of management to agree a change of direction or new process

- Experience of developing and delivering recruitment strategies and processes to improve outcomes (e.g. decreased time to hire, increased quality of hire)

- Use of recruitment technology and recruitment databases

- Track record of managing complex, high-profile recruitment projects and multiple campaigns