Customer Service Manager - Automation/Auto Bots & Self Help/Serve

Your Role

Implementation of Customer Self Serve and Auto Bots

- Create design workflow for Self service options for customers to improve the experience

- Create and implement Customer Service Auto Bots to resolve complex problems in a structured

- Monitor effectiveness of bots and self serve tools, understand customer feedback and take corrective action/iterations

- Ensure BCP plan for self serve and auto bots

CS Design

- Map overall customer journey, milestones and identify necessary interventions to improve customer experience and reduce contacts

- Review Customer Service SOP and workflows timely to ensure its updated as per business and customer requirements

What We're Looking For

- People with an endless curiosity and hunger to learn

- Owners who will think of Organization as their own venture

- Operators obsessed with customer experience

Why Join Us?

- The opportunity to join India's next Unicorn is rare. So, we're giving our team an amazing learning experience and the opportunity to create lasting wealth as our company grows.