Customer Service Head - Telecom

Job Opening: Customer Service Head (Female Candidates) for a Telecom company, Ahmedabad

We are hiring Customer Service Professionals for our client, a leading MNC in telecom sector.

Designation: Customer Service Head

Job Locations: Ahmedabad,Gujarat

Roles & Responsibilities:

- To do churn management in the circle assigned.

- To take care of service performance and cost optimization.

- To be responsible for customer acquisition, retention and satisfaction.

- To take initiatives on cost reduction, service improvement etc.

- People management and capability development.

Skills Required:

- Graduate with minimum 5 years of Experience in customer service.

- Experience in Churn management and making strategies for cost optimization and service improvement.

- Leadership & people management skills.

Female Professionals into customer service can apply online