Customer Service Delivery Manager - BPO

Essential Education and Experience :

- Only Female 12-15 years post-degree experience with minimum 8-10 years' experience in an ITES/BPO environment.

- Minimum of 6 years of supervisory experience of which at least 3 years needs to be at a Manager of Manager level.

- Experience of managing Customer Service and/or Order to Cash will be an added advantage.

- The Service Delivery Manager will lead the customer operations for the global geography across a variety of functions across the Order to Cash and Service Operation journeys.

- The role includes managing the people (direct and indirect reports), partners, and the process.

- Develop and maintain strong working relationships with key partners at all levels within the organization, customers, and external service providers to ensure related issues are dealt with in a timely and effective manner.

- Proactively plan, develop, and monitor implementation of quality and process improvement by leveraging technology, continuous improvement initiatives, best practices and data-driven management.

- Track progress and suggest recommendations for improvement as required

- Lead and review operational performance for the team regularly against the defined objectives and plan corrective actions accordingly to ensure the organization's timely delivery of services in accordance with the Service Level.

- Agreements and relevant processes and policies including leading and reviewing Customer Facing Support Activities.

Interested can contact 9082169379