Customer Retention Specialist - Internet/Online

Role & Responsibilities:

- Handle end-to-end requirements of high-profile customers

- Be comfortable interacting with customers in a friendly, accessible, and open manner

- Balance customer needs with feasibility of internal operations

- Report to the management about customer feedback, analyse important data such as re-order%, payment timelines and overall satisfaction with our product

Ideal Candidate:

- Good communication in English

- Customer Relationship Management

- MS Excel or Google Sheets

- Interpretation of reports generated from Data Analytics team