Customer Relationship Manager - Real Estate

We are having a stellar requirement for one of our client for a Customer relationship manager position.

Looking for people with energy and enthusiasm to learn and grow with the organization.

Role & responsibilities

- Develop and implement a comprehensive CRM strategy for our real estate operations.

- Identify key objectives, KPIs, and performance metrics for CRM initiatives.

- Oversee the organization and maintenance of a detailed customer database.

- Ensure data accuracy and completeness.

- Collaborate closely with the sales and marketing teams to align CRM efforts with lead generation and conversion strategies.

- Provide insights and recommendations based on CRM data.

- Track and manage leads throughout the sales cycle.

- Implement lead nurturing strategies to move prospects through the funnel.

- Develop and execute strategies to engage clients and prospects effectively.

- Coordinate real estate property tours and events.

- Gather customer feedback and address any concerns or issues promptly and professionally.

- Implement improvements based on feedback.

- Manage and optimize CRM software and tools.

- Train team members on CRM system usage.

- Generate regular reports on CRM performance, sales pipeline, and customer engagement.