Customer Relationship Manager - Real Estate

Customer Experience Management :

- 6-8 years of experience preferably in real estate industry

- Experience of handling HNIs would be an added advantage

Educational qualification - Preferably Civil Engineers / Architects / Construction Management graduates/PG

Skills - Excellent communication skills, dynamic, pleasing and positive personality with a go- getter attitude. Efficient coordination skills / experience.

Role Description :

To manage and handhold 150 odd HNI customers the complete life cycle of home buying. Single point of contact for customers for Customer on-boarding / agreement preparation and execution, compiling & sending regular project / unit updates, managing customer receivable with clear targets for collection, assisting customers through the unit customization, coordinating with internal teams to ensure unit works progress as per the schedule, quality inspection of the homes when ready for handover, handing-over the homes, managing unit registrations.

Should be willing to work on Saturdays and Sundays, Weekly offs will be provided.

Core Values:

Our core values are :

a. Authentic :

Not corrupted from the original | Faithful to internal rather than external ideas | The use of reason instead of dogma | Ability to think from first principles | Genuine

b. Progressive :

Innovating | Always Learning and improving | Open Mindedness | Perseverance | Long term view

c. Conscientious :

Conforming to one's own sense of right conduct | Integrity | Strong character | Self-discipline | Thorough | Assiduous | Organized | Meticulous | Diligent | Scrupulous | Attention to detail | Sensitivity | If you see a problem, you own it | Quality Focus | Don't let others make a mistake

d. Down to Earth :

Grounded | Humble | Respect for the Individual | Empathy | Dignity of Labour | Do-it-Yourself | Approachable