Customer Relationship Management Manager - Retail

Job description :

We are urgently looking for an experienced CRM Manager for a Retail Franchise Division in Dubai. Required candidate must be from Retail background.

Job Responsibilities:

- Drive and develop the CRM strategy to support the brands

- Strategize - Build the CRM Roadmap with set KPI's to improve the customer lifetime value

- Scope - Generate insight into customer segments for use within business development and other CRM initiatives

- Campaign Management - Support the management of business development activities by: Identifying growth, cross sell, up sell and retention opportunities within the database

- Customer - Create and develop database segmentation profiles to enhance innovative customer information data solutions in line with business objectives

- Processes - Closely monitor internal processes and capabilities of the Marketing Database to ensure data is securely managed via information and reporting

- Data Management - Formulate, implement, and enforce proper data collection policies and procedures to support business goals and CRM vision

- Strategic Input - Liaise with key and senior stakeholders in order to maintain an evolution of information needs, providing sound advice and recommendations with reports to support business goals

- Profiling - Establish the necessary criteria to proactively detect opportunities within the business and the database to streamline activity

- Analyze - evaluate the performance of published CRM content for recommendations for future CRM campaigns

- Be a fresh thinker-make suggestions and bring forth ideas to grow and expand the creative practice and bring to bear best in class work and thinking

Requirements:

- Minimum 5-7 years experience in the same field,

- Must have relevant experience in Loyalty program, Customer database Management, analysis, etc, in Retail Industry,

- Candidates from overseas coming from similar background may also be considered

- Job location will be Jebel Ali, Dubai, UAE.

- Salary and benefits is based on skills and experience.