Position: Customer Relation Manager  Place of posting: Bangalore  Job Profile: Responsible for managing all aspects of assigned client accounts to include but not limited to client retention, contract negotiation, implementation and business consolidation, sales of products and services, financial (budgets, billing, payment and profitability), business planning and reviews, establishing relationships with key decision makers in multiple regions, staff development, business continuance and escalation of operational issues.  Essential Duties and Responsibilities:  1) Establish & maintain relationships:  - Responsible for overall relationship with client at multi-national level.  - Establish and maintain relationships with key customer decision makers at all levels within the customer organization, including introduction of the Client's Travel senior management to customer.  - Establish and maintain relationships within the Client's Travel (owned, partners and affiliates) to achieve results for customer.  - Develop and maintain strategic supplier relationships  - Build an internal network with departments, regional leaders and key support team members to accomplish goals and initiatives that benefit the client.  - Responsible for the coordination of all central communication across regions for both the Client's Travel and client's initiatives and interests.  - Demonstrate and communicate the value that the Client's Travel provides to the client  - Umbrella policy implementation and communication to all regions, including budgets, SLAs, etc.  - Develop Business Plan, implement key deliverables, measure results:  - Formulate and manage multi-national business plan with client with the goal of increasing revenues, decreasing cost, better utilizing assets and reducing risk of client attrition:  - Develop: Working with client and the Client's Travel team, identify short-term and long-term objectives for the travel program and outline solutions to achieve objectives, including measurements and timelines.  - Implement: Create action plan to implement each program objective with actions and timelines.  - Measure and Report Results: Put into place tracking and reporting for each objective and indicator.  - Account Reviews: Plan and execute quarterly business review. Plan annual strategic business review. Create actions for deficiencies.  New Client Implementations:  - Responsible for implementing new client once the client is acquired by sales team  - Implementation Tracker: Regular Implementation calls/Meetings to be done with client in accordance to the agreed implementation Plan  - Driving Implementation process with the help of various support teams like operations, technology, finance and others  - Communication: Update the client implementation to all stakeholders Post Completion  Service Level Agreements (SLAs) and/or Key Performance Indicators (KPIs):  - Develop: Develop Service Level Agreement for Service, Financial, Management Information reports (MIS), Program Performance, Technology and Communication indicators, as applicable.  - Measure and Report: Put into place tracking and reporting for each indicator.  - Create and manage business improvement plans, as required.  - Crisis Management responsibility, plans and tools.  Financial:  - Create and manage budgets and financials (includes billing, payment & profitability).  - Overall responsibility for profitability of contract.  - Responsible for consolidated financial reporting to customer, if needed.  - Increase revenues by Up-Sell and Cross-Sell of products and services that meet client's needs.  - Negotiate financial terms of the client agreement  - Ensure the Client's Travel is billing for everything allowed by agreement.  - Ensure the client is paying in accordance with the agreement  Negotiations:  - Negotiate client contract terms and manage to all contractual terms  - Up-sell and cross-sell products and services that meet client's needs  - Introduce consulting services to enhance program  Essential Criteria: Candidates with 8-12 years experience in Customer Relations of Travel companies - preferred from Bangalore region with experience in companies from International Travel/Airlines Industries only

Bangalore

Customer Relation Manager - Travel/Hospitality Industry 

Customer Relation Manager - Travel/Hospitality Industry  ,Job Description for Customer Relation Manager - Travel/Hospitality Industry  in GlobalHunt India Pvt. Ltd. in  Bangalore for (8-12) years of experience. Apply Now!

Job Description for Customer Relation Manager - Travel/Hospitality Industry  in GlobalHunt India Pvt. Ltd. in  Bangalore for (8-12) years of experience. Apply Now!