Customer Experience and Product Adoption  About the Company  InfoEdge was incorporated on May 1, 1995, under the Companies Act, 1956 as Info Edge (India) Private Limited and became a public limited company on April 27, 2006. Info Edge is India's premier online classifieds company in recruitment, matrimony, real estate, education and related services.  With a network of 62 offices located in 43 cities throughout India, Info Edge has 4,049 employees engaged in the innovation, product development, integration with mobile and social media, technology and technology updating, research and development, quality assurance, sales, marketing and payment collection. It has also made forays abroad into the Gulf market with the website www.naukrigulf.com and currently has offices Dubai, Bahrain, Riyadh and Abu Dhabi.  Its business portfolio comprises  - Recruitment: Online recruitment classifieds, www.naukri.com, a clear market leader in the Indian e-recruitment space, www.naukrigulf.com, a job site focused on the Middle East market, offline executive search (www.quadranglesearch.com) and a fresher hiring site (www.firstnaukri.com). Additionally, Info Edge provides job seekers value added services (Naukri Fast Forward) such as resume writing.  - Matrimony: Online matrimony classifieds, www.jeevansathi.com, is among the top three in India's online matrimonial space, and has offline Jeevansathi Match Points and franchisees.  - Real Estate: Online real estate classifieds, www.99acres.com, is India's largest property marketplace covering almost all the major cities and a large number of agents and developers.  - Education: Online education classifieds, www.shiksha.com, is the smartest gateway for students to achieve their goals.  Job Purpose  A Customer & Product Evangelist (CPE) is involved in the entire lifecycle of a customers' engagement with Naukri Cloud products - right from post sale of the product till the final adoption and its continuing usage. The role involves understanding clients' current recruitment workflows, understanding their pain points in the current/previous processes employed internally and using our Cloud solutions to solve these problems. As a champion of the Cloud products, the CPE will help in extensively training the client on Naukri' Cloud product, capture their feedback on the product, resolve their queries and issues, provide ongoing support and help in complete adoption of the product. Solve for customers and deliver an experience so profound that customers love using our products and services and actively recommend them to others.   Key Responsibilities  The incumbent will own the entire post-sale responsibility and customer experience for the Cloud products of Naukri.   CPE to have a deep understanding of Naukri' cloud products.   The candidate should be aware of the end-to-end functionalities of these products, the value that organizations derive from these products and how recruitment workflows can be reinvented to save time, increase productivity and improve the quality of hire using these products.  To this cause, CPE knows in and out of the cloud products and are always up to date with new features and functionalities being added. Not only Naukri Product, the person would also be aware of all the key competition products, their features, value proposition and comparison with Naukri Product.  Internal Collaboration with Branch Head, Account Managers, RMS Specs:  CPE closely partner and collaborate with teams in branch Offices. Learn & understand the customer profile deeply from the account manager & SPOCs. Visit client offices for in-premise demos in coordination with Account Managers / SPOCs and be the single point of contact for all coordination required from the remote/central teams. Participate activity in review by Branch Head & Head -Customer experience  Product Training:  CPE will have to interact with different stakeholders in the Client organization and train them onto the product. The stakeholders are varied and will include senior management folks like CHROs or Company Owners, recruiters, Team leads, and even Hiring Managers or Functional Managers in an organization. Also training to consultants who buys Naukri Cloud products.  Onboarding and Adoption:  The success of a CPE is driven by the extent of client adoption (Onboarding & usage) achieved. This includes and is not limited to:   - Involved in the Sales or Pre-sales processes of Technology Products   - Regular calls, meetings or client interactions for product sales or service related discussions   - Training customers on a technology product   - Handling customer queries and issues  Solve Customer issues and queries and ensure customer success:  Ensure that clients' adoption of the product is not affected or restricted due to ongoing customer issues and queries  Competencies:  The individual should have a strong passion for technology, love customer interaction, have perseverance and patience to deal with irate clients and regular customer issues and queries. should be able to think out of the box and provide solutions to clients that would otherwise not seem feasible. Goes out of the way to ensure client delight in the Onboarding and Adoption process.   Others:   - A passion for training people of varying skill sets and competencies. Willing to travel.  - An ability to understand the functionality of an enterprise product   - Strong communication skills (written and verbal)   - Proficiency in MS Word, MS Excel, MS PowerPoint and other basic application software is a plus. Avid social media user. Analytical - Able to draw insights from Product Usage Reports & take appropriate action.  - Ability to be a self-starter and self-motivated.

Delhi NCR

Mumbai

Bangalore

Customer & Product Evangelist - Customer Experience & Product Adoption 

Customer & Product Evangelist - Customer Experience & Product Adoption  ,Job Description for Customer & Product Evangelist - Customer Experience & Product Adoption  in McCain in  Delhi NCR Mumbai Bangalore for (2-6) years of experience. Apply Now!

Job Description for Customer & Product Evangelist - Customer Experience & Product Adoption  in McCain in  Delhi NCR Mumbai Bangalore for (2-6) years of experience. Apply Now!