Customer Onboarding Specialist - SaaS

Here's what you'll be doing:

- Lead the charge in gathering crucial customer details and requirements for seamless account setup.

- Collaborate closely with product and tech teams to ensure a seamless onboarding experience.

- Educate and empower customers through demos and walkthroughs, turning them into Paperflite pros.

- Navigate the onboarding journey with finesse, keeping customers informed and engaged every step of the way.

- Resolve customer issues swiftly and efficiently, knowing when to escalate technical problems for rapid resolution.

- Continuously identify and implement process improvements to enhance the onboarding experience.

- Build lasting connections with customers, ensuring their long-term success and satisfaction.

- Manage and lead the onboarding team, fostering a culture of collaboration and excellence.

Essential Tools for Your Arsenal:

- 3-7 years of hands-on expertise in delivering exceptional customer experiences.

- Excellent communication skills, both written and verbal.

- Ability to thrive in a fast-paced environment and prioritize tasks effectively.

- Proven track record of problem-solving and collaborating with technical teams.

- Proficiency in customer relationship tools and digital platforms.