Customer Onboarding Manager - B2B SaaS

5 - 8 years of experience in B2B SaaS Customer Onboarding focused on UScustomers / market

- This role is for our US market; based out of Gurgaon.

- Previous experience with Team Handling

- Strong organizational skills with high attention to detail

- Strong time management skills and the ability to manage multiple assignments

- To effectively lead a team of solution engineers, a combination of strong product expertise, a solution-oriented mindset, and a technical inclination is essential.

- Someone with a product mindset and exposure to technology is a must.

Key Responsibilities:

- Lead the onboarding process for new customers, liaising with internal resources and external stakeholders.

- Assist clients in the onboarding phase, implementing accounts and understanding their needs at Team / Organization level.

- Able to collaborate with sales, product, engineering, and success teams across all time zones to ensure that customer requirements are met.

- Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the hat drop.