Customer Manager - Education

Role: The role of the XSEED Customer Manager is to own the relationship and revenue of the rapidly growing XSEED member schools base. The XCM will be responsible for

End-to-End Customer Lifecycle Management of the school from the time of acquisition to retention over the years

Own and nurture relationship with the school management (owners, trustee)

Drive revenue through upsell and cross-sell of XSEED products and services

Use data and metrics to review program academic implementation quality and customer satisfaction

Work closely with the academic and delivery team to identify and resolve academic, relationship, commercial issues.

Profile:

26-28 year MBA from Tier II institute (Great lakes, KJ Somaya etc)

Have done Customer facing role (B2B) with retention and revenue responsibility preferably in key account roles at least for two years in one

Data Handling ability (Familiarity with Excel)

Some academic inclination (ability to learn new things)

Team management experience will be preferable but not necessary