Customer/Loyalty Analytics - Retail

- Must have 7 to 9 years of total experience with 4-5 years of relevant experience in Customer / Loyalty analytics in Retail

- Capability to be the Subject Matter Expert for the Customer Analytics / Loyalty Function in Retail

Deep expertise in Statistical techniques, including but not limited:

- Regression modeling

- Design of Experiments and Hypothesis testing

- Survival Modeling

- Principal Component Analysis

- Multivariate Statistical Modeling

- Clustering and Segmentation (Support Vector Machines, CHAID, Decision trees, Random Forest etc.)

- Machine Learning (Neural Networks, Naives Bayes etc.)

- Time Series Modeling

- Very good data visualization skills

- Has the ability to leverage industry and domain knowledge to drive delivery excellence (best practices, quality principles, best-in-class technology and tools, productivity, analytics)

- Special focus on driving analytics, client business value, process benchmarking and productivity improvements across global portfolio

- Is able to work with multiple stakeholders e.g. delivery leads, account management, clients and operational excellence teams

- Have exceptional Communication Skills and be able to manage client facing responsibilities