Customer Experience transformation journey Place of work - Mumbai Business Unit - Retail Banking Function - Digital Transformation Job Purpose : The role holder has the responsibility to drive and manage digital transformation journey of the bank in line with the long term objectives. The role holder is expected to collaborate with cross functional team to gather requirements for digital transformation stimulate and promote new digital capabilities, ensuring best in class user experience for the clients. Roles & Responsibilities : - Manage, monitor and implement the digital strategy in line with bank's values, objectives and priorities - Manage the spend and value targets for Digital transformation and track the monthly performance and report progress - Collaborate with cross functional team to gather requirements for digital transformation, stimulate and promote new digital capabilities - Manage relationships with third party digital delivery partners, focusing on performance management against agreed SLA's and KPI's - Work with IT Digital transformation team to regularly monitor and review performance, suggest ideas for improvements and enhancing efficiency - Develop training materials and documentation for internal business users, keep materials up-to-date, and coordinate ongoing training sessions - Develop and manage project plans including resource and cost estimates - Active involvement in internal testing and UAT phases, manage the defect backlog and clarify requirements where necessary - Explore the ecosystem (internal, external) and inject new insights for Digital specific use cases - Prepare dashboards on key metrics for Senior Management - Assure adherence to the regulatory guidelines set by the bank - Communicate with IT leads to identify opportunities for utilization and collaboration. - Ensure best practices and processes across the digital transformation team for the consistent delivery of digital projects - Stay abreast with global market trends and competitor strategies in key markets - Create a culture of agility, elite performance, and innovation Managerial & Leadership Responsibilities : - Attract and retain best-in-class talent for key roles in their reporting structure

Mumbai

Customer Experience Transformation Journey Role - Retail Banking 

Customer Experience Transformation Journey Role - Retail Banking  ,Job Description for Customer Experience Transformation Journey Role - Retail Banking  in Impeccable HR Consulting Pvt. Ltd. in  Mumbai for (4-8) years of experience. Apply Now!

Job Description for Customer Experience Transformation Journey Role - Retail Banking  in Impeccable HR Consulting Pvt. Ltd. in  Mumbai for (4-8) years of experience. Apply Now!