Customer Experience Role

Customer Relationship Building:

- Build and maintain strong relationships with customers.

- Ensure customers feel valued and heard throughout their journey with the company.

- Customer Surveys and NPS (Net Promoter Score) Management:

- Create and administer customer satisfaction surveys.

- Monitor and improve NPS scores and other customer satisfaction metrics.

Customer Retention and Upselling:

- Identify opportunities for upselling or cross-selling products or services to existing customers.

- Implement strategies to retain and grow the customer base.

Relationship Building:

- Cultivate and maintain strong relationships with existing corporate clients.

- Develop relationships with key decision-makers within client organizations.

Sales Calls and Meetings:

- Conduct sales calls, meetings, and negotiations with corporate clients.

- Address client questions and objections.

Sales Strategy:

- Develop and implement a sales strategy to achieve or exceed sales targets.

- Collaborate with the sales team and management to define sales approaches.

Market Research:

- Stay informed about industry trends, competitors, and market conditions.

- Provide feedback on market insights to the company.

Sales Reporting:

- Keep detailed records of sales activities, leads, and client interactions.

- Prepare regular sales reports for management.