Customer Experience Officer - eCommerce/FMCG

This position is responsible to quickly and responsibly build a leading consumer-focused digital-first skincare brand that will offer innovative quality solutions to the consumer. It would entail looking at all aspects of business including marketing, strategy and financials.

Reporting directly to the Board :

- Responsible to grow the revenue of the company through partnerships and alliances

- Hire, grow, and manage a team of professionals for the region

- Strategize the future outlook of the company

- Identify consumer needs and trends, and develop the product portfolio to cater to them

- Ensure smooth operations across business with robust processes and review mechanisms, and tackle all challenges related to scaling up the business

- Build and lead an empowered team

- Establish good tracking mechanisms of metrics for marketing and consumer satisfaction, and constantly look to learn and improve on the same

- 15+ years of experience in consumer facing businesses with an exposure to scaling up online businesses, brand building and P&L management

- Have an entrepreneurial mindset and a sharp analytical mind

- Be able to grasp and understand new business concepts, and guide him/herself through difficult/ambiguous situations

- Have a deep understanding of consumer, and how to build a brand

- Possess a robust know-how of digital marketing and online businesses

- Have a strong drive and passion to scale up new businesses

- Have the ability and agility to work in a startup environment