Posted By
Posted in
Sales & Marketing
Job Code
631289
Customer Engagement Manager
Operating as the lead point of contact for any and all matters specific to the customers
- Building and maintaining strong, long-lasting customer relationships
- Developing a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Ensuring the timely and successful delivery of solutions according to customer needs and business objectives
- Communicating clearly the progress of fortnightly/monthly initiatives to internal and external stakeholders
- Forecasting and tracking key account metrics
- Identifying and growing opportunities within territory and collaborating with sales teams to ensure growth attainment
- Owning the renewal of contracts for captive account base
- Creating complete account plans
- Ensuring timely payment of invoices from the client's end
- Assisting with high severity requests or issue escalations as needed
- Deriving insights from data analysis, identifying opportunities and gaps and fixing solutions there on
- Driving strategic use of data from customer feedback - Driving change from feedback - Reporting and MIS
Candidate Profile :
- Proven consulting, account management, customer success or other relevant experience
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Experience in Revenue generation or P&L account
- Prior Exp in Key Accounts / BD/ Sales
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
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Posted By
Posted in
Sales & Marketing
Job Code
631289
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