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Anjali Sharma

Founder at Ahaan Consulting

Last Login: 17 July 2023

Job Views:  
4372
Applications:  315
Recruiter Actions:  86

Job Code

631289

Customer Engagement Manager - Key Account Management/Sales

3 - 6 Years.Mumbai
Posted 5 years ago
Posted 5 years ago

Customer Engagement Manager


Operating as the lead point of contact for any and all matters specific to the customers

- Building and maintaining strong, long-lasting customer relationships

- Developing a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

- Ensuring the timely and successful delivery of solutions according to customer needs and business objectives

- Communicating clearly the progress of fortnightly/monthly initiatives to internal and external stakeholders

- Forecasting and tracking key account metrics

- Identifying and growing opportunities within territory and collaborating with sales teams to ensure growth attainment

- Owning the renewal of contracts for captive account base

- Creating complete account plans

- Ensuring timely payment of invoices from the client's end

- Assisting with high severity requests or issue escalations as needed

- Deriving insights from data analysis, identifying opportunities and gaps and fixing solutions there on

- Driving strategic use of data from customer feedback - Driving change from feedback - Reporting and MIS

Candidate Profile :

- Proven consulting, account management, customer success or other relevant experience


- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including executive and C-level

- Experience in delivering client-focused solutions based on customer needs

- Experience in Revenue generation or P&L account

- Prior Exp in Key Accounts / BD/ Sales

- Proven ability to manage multiple projects at a time while paying strict attention to detail

- Excellent listening, negotiation and presentation skills


- Excellent verbal and written communications skills

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Posted By

user_img

Anjali Sharma

Founder at Ahaan Consulting

Last Login: 17 July 2023

Job Views:  
4372
Applications:  315
Recruiter Actions:  86

Job Code

631289

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