Customer Engagement Manager - Key Account Management/Sales

Customer Engagement Manager

Operating as the lead point of contact for any and all matters specific to the customers

- Building and maintaining strong, long-lasting customer relationships

- Developing a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

- Ensuring the timely and successful delivery of solutions according to customer needs and business objectives

- Communicating clearly the progress of fortnightly/monthly initiatives to internal and external stakeholders

- Forecasting and tracking key account metrics

- Identifying and growing opportunities within territory and collaborating with sales teams to ensure growth attainment

- Owning the renewal of contracts for captive account base

- Creating complete account plans

- Ensuring timely payment of invoices from the client's end

- Assisting with high severity requests or issue escalations as needed

- Deriving insights from data analysis, identifying opportunities and gaps and fixing solutions there on

- Driving strategic use of data from customer feedback - Driving change from feedback - Reporting and MIS

Candidate Profile :

- Proven consulting, account management, customer success or other relevant experience

- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including executive and C-level

- Experience in delivering client-focused solutions based on customer needs

- Experience in Revenue generation or P&L account

- Prior Exp in Key Accounts / BD/ Sales

- Proven ability to manage multiple projects at a time while paying strict attention to detail

- Excellent listening, negotiation and presentation skills

- Excellent verbal and written communications skills