Customer Enablement Specialist - Pharma

- Process Improvement

- Performance Management

- SLA Management

- Logistics Support

- Manages special projects and initiatives.

- Collects data and reviews operations reports to understand areas for continuous improvement.

- Work with process owners and Customer Service Leads to support project identification, prioritization, and selection process.

- Coordinate operational excellence initiatives across Customer Service organization to optimize effectiveness and efficiencies.

- Participate in identified Regional and Global Customer Service improvement projects.

- Use project management tools and established metrics to drive execution of improvement and process excellence projects.

- Influence key stakeholders to support organizational change.

- Consults with management, Quality, employees, and departments to identify training needs and achieve the result of an effective training solution.

- Reviews recommendations regarding the creation or acquisition and delivery of training programs that meet the company's needs.

- Implements measurement methods for evaluating training effectiveness against needs of the business.

- Implements measurement methods for evaluating training effectiveness against needs of the business.

Key Competencies:

1. Strong ERP Capabilities (SAP- S&D Module OR Relevant)

2. Experience of IT / Technology based solutions

3. Should have managed order to cash process

4. Supply chain process improvement

5. Driving customer centric and IT enhancement projects