Customer Delight Manager - Micro Inverters Industry - IIM/FMS/MDI/XLRI

Company's name- Enphase Energy

Role- Customer Delight Manager

Enphase is the leading company in micro-inverters and its roadmap extents to delivering a complete Home Energy System with Inverter, AC-Battery, Control unit with energy consumption metering, data collection and analysis via a cloud-based service. Enphase is the leading brand in US for micro-inverters and now is foraying into other global markets as well.

India is a very strategic market for Enphase globally. We are searching for a candidate,- who works alongside the regional and global teams as well as the cross functional teams to develop, drive and manage internal and external customers across India.

Job Description

- Candidate will be aiding entire Customer experience for the digital business unit at Enphase. This position is based out of the Enphase office in Bangalore, India.

- Will obsess about customer experience across the customer lifecycle

- Manage internal & external customers

- Responsible for driving client results and retention, identifying client needs, establishing trust, developing solutions, and maintaining regular, effective communication across teams

- Will be responsible to oversee and optimise the call centre operations for lead nurturing

- Cross-functional coordination to keep customer above all

- Responsible for gathering customer insights and testimonials

- Fully accountability for Online reputation manager for India business

- Will support colleagues in optimizing lead closure across the funnel with a eye on experience throughout.

- Lead scoring to improve output

- Lead the NPS program from India business across all touchpoints

- Liaison with solar installers to ensure timely site commissioning

The ideal candidate should have a desire to work in a fast-paced environment, learn quickly, thrive in high-pressure situations and of course, this person should believe in the potential growth of solar, as an industry.

Desired Qualifications:

- MBA from Tier 1 institute of India or globally will be preferred

- 4-6 years of relevant experience

- Stellar communications skills with ability to own things end to end.

- Experience in planning and managing at both the strategic and operational level.

- Ability to be successful in a complex, globally scaled product, sales, and engineering environment.

- Experience with or at large enterprise organizations, managing internal stakeholders, and presenting to executives

- Ability to roll up your sleeves to ideate and come up with solutions and see them through to the finish line.

- Self-motivated, entrepreneurial mindset, comfort in dealing with a dynamic business environment

- Strong receptivity to feedback and willingness to collaborate cross-functionally

- Strong project management skills required and an aptitude with software and technology is a must

- Knowledge of marketing strategy and communication plans a plus

- Excellent communications skills, both verbal and written