Customer Delight Manager - Hospitality

- The Customer Delight Manager (CDM) is responsible for client retention in the centre and the increase of the customer service income.

- He/she is accountable for delivering an effective and efficient Business Centre operating in line with guidelines provided in the CE standards and policies.

- He/she is responsible for overseeing and executing all customer administrative and technical services, ensuring rapid response and high satisfaction levels.

- Furthermore the CDM is in charge of management, guidance, motivation and training of the Customer Delight Executives of the centre team.