Customer Analytics Role - KPO

Urgent opening / Leading UK and US based MNC for the profile of Customer Analytics for Navi Mumbai location

Job Description -

Analysing customer requirements and developing strategic plans for seamless delivery as well as liaising with the clients for sustained business relationship

- Studying business process descriptions, use cases, scenarios, event lists, competitive products, task and workflow analysis, and/or viewpoints

- Gathering requirement for customer elements to be incorporated for analytical models across different data sources -structured /unstructured and 3rd party feeds

- Understanding existing data & reports and framing advanced analytics & reporting solutions

- Mapping business requirements for process enhancements and translating them into functional specifications and analytical solutions

- Driving the adoption and explaining analytics solution output for each customer to make the solution operational that gives potential business outcome

- Maintaining & innovating new & existing solutions to the given requirement & taking the learnings to fine tune the future solution.

Requirement -

Consulting background with 4-8 years of relevant experience.

- Proficient in Customer Analytics and Insights methods relevant to various business scenarios, with outcomes delivered in the areas of Customer Segmentation, Retention, CLTV, Churn Prediction in end-to- end project engagements

- Hands-on Data Science (Statistical Modelling) including Predictive, AI and Cognitive

- Data quality analysis and preparation of disparate data sets from contemporary channels and avenues of customer interaction (e.g. cloud based/mobile solutions/social media/web logs along with the traditional data sources like CRM, Marketing automation) to carry out required analytics

- Good understanding of CRISP-DM / TDSP, Agile Methods

- Good understanding and experience in tools and technologies like R/Python/SAS/SPSS/MS Azure ML

- Lead/drive Customer Analytics engagements independently,