Customer Account Manager - Steel Long Product/Flat Products - IIM/ISB/FMS/MDI

Customer Account Manager- Steel Long Product / Flat Products

Customer Account Manager- Long Products

Key Result Areas (Key Performance Indicators):

- OEM Sales for Long products (TMT) in project segment

- Credit control to keep the credit exposure within stipulated guidelines

- Performance Analysis and MOU management for the customers

- Driving Customer Relationship by way of higher level engagement

- Developing Cut & Bend Facility through external processing agency route

- Inventory Management

- OEM Financer Management for the region to enhance reach and increase share of business

- Complaint Management & Resolution through CCMS process for Project customers within laid norms

- Customer Satisfaction and management to attain desired customer satisfaction index at product as well as company level

- Competition Tracking to understand and analyze their pricing, market strategy and business share

Educational Background and Work Experience:

- MBA preferably with Mechanical/Metallurgical engineering from a premier institute.

- Minimum 06 years' overall experience including front end sales role with experience in managing sales and project customers.