Cummins - Senior Account Management Specialist

Role Summary:

- Effectively manages the customer relationship and business strategies for assigned accounts (regional, single business unit, internal, etc.) to grow our share of the customer's wallet and achieve sales goals. Strengthens existing customer relationships and builds additional relationships within accounts. May have responsibility for larger, more complex accounts when paired with a more senior Account Manager.

- Responsible for managing the relationship and business strategies for less complex accounts (regional, single business unit, internal, etc.). May have responsibility for larger, more complex accounts when paired with a more senior account manager. Responsibilities include selling the organization's products to assigned business customers to achieve sales goals, expanding existing customer relationships and executing account sales plans in support of business strategy.

Key Responsibilities:

- Develops, manages, and maintains business relationships with assigned accounts supporting the organization's sales strategy.

- Supports growth or new business opportunities and cost initiatives.

- Extends and expands sale of products and services to existing clients.

- Leads, manages and coordinates communication and interfaces with the customer at appropriate levels.

- Negotiates and implements contracts with accounts as authorized.

- Manages production and distribution issues associated with accounts.

- Responsible for establishing and maintaining positive customer relations.

- Acts as a champion for the voice of the customer within the business.

- Supports account strategy and works with key stakeholders in the business to achieve optimum results.

- Responsible for measuring customer satisfaction and creating action plans to improve satisfaction based on data.

- Manages accounts receivable deliverables including payment terms negotiation discussions.

- Drives Customer Focus Six Sigma initiatives to strengthen relationship with customer.

- Drives cross business unit account development in support of account strategy.

Qualification & Desired Profile:

- Engineering Graduate with experience in Sales & Marketing, Aftermarket, Sales support, Demand Planning, it is more of Marketing Role, Forecasting, contributing towards marketing initiatives, Internal coordination with Operations & Supply chain.