Role Details: This role will require the city head to own end delivery with high consistency across: Business metrics - 1. City P&L vs. plan 2. City level growth initiatives including new supply & same center growth over short term, and new growth supply/channels/opportunities over medium term 3. City level expenses 4. City level forecasting and delivery to plan Operations & Quality - 1. process adherence, ops SLAs 2. audit scores 3. new process rollout and stabilization Customer metrics - NPS across supply types including identifying city level improvement opportunities and implementation over medium term Partner metrics - Partner profitability & scale up Employee metrics 1. Productivity 2. Happiness 3. Hiring, training and attrition City insights - generating and sharing city insights, converting insights into city strategy. The role will require deep partnering across various stakeholders in the central team (business, experience, ops, marketing, expansion, finance, etc.) and management of direct city teams (city ops, city sales, city hr, city bizfin, etc.). Key metrics the owner is responsible for include: - GMV - Cost - Supply, supply productivity & partner profitability - CM supply, productivity & happiness - Quality - NPS The role would cover all supply types across 1P, 2P and 3P, and centers across gyms and group workouts to start with. Core skills for the role include: - P&L understanding and delivery - Data driven decision making - Process orientation - Customer empathy - Strong connect with frontline staff, people management, stakeholder coordination - Good communication and interpersonal skills

Mumbai

Pune

cult.fit - City Head 

Job Description for cult.fit - City Head  in Curefit Healthcare Private Limited in  Mumbai Pune for (4-6) years of experience. Apply Now!