Senior Manager - Customer Success Job Title : Associate Vice President - Customer Success Team : Customer Success Location : Bangalore Job Summary : - Position involves handling a team for managing the following functions at the company level - Partner with customers to identify their business challenges and work with the product and tech teams to build a success strategy for these customers. Principle Accountabilities : - Take accountability for account growth strategy driving upsell and cross sell opportunities in the accounts. - Develop strong working relationships across sales, product and marketing teams. - Create value for customers by ensuring they clearly define business outcomes and then build a - success plan- with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them. - Select, build and develop the team by recruiting, training, defining staff development areas and providing ongoing feedback, coaching and training. - Execute strong business practices to drive effective use of consulting methodologies within the team to achieve and exceed customer expectations. - Contribute to product team by providing insight and feedback relative to customers- critical business issues and solutions opportunities. - Responsible to own and maintain a strong customer relationship with the leadership teams of the medium and large customers across India and International Markets Primary Relationships : - The position reports Chief Customer Officer - This position works closely with Internal teams and Clients Best fit profile : - 6 to 10 years of overall work experience. - Proven track record in account management/customer success exceeding revenue targets. - Proven ability to build and strengthen customer relationships at C-level, map the customer's business objectives to product capabilities and craft win-win value propositions. - Ability to work in diverse, fast paced environment and effectively collaborate across teams. - Ability to manage customer success team size of 10+ members - Ability to juggle multiple projects and initiatives simultaneously - Ability to accurately estimate effort and resources required to meet company's strategic goals - Willing to travel up to 50% of time. - Candidate with an MBA will be preferred. - Candidate with start-up experience will be preferred. - Excellent communication and presentation skills

Bangalore

CropIn - Senior Manager - Customer Success 

CropIn - Senior Manager - Customer Success  ,Job Description for CropIn - Senior Manager - Customer Success  in CropIn Technologies Limited in  Bangalore for (6-10) years of experience. Apply Now!

Job Description for CropIn - Senior Manager - Customer Success  in CropIn Technologies Limited in  Bangalore for (6-10) years of experience. Apply Now!