Croma - Manager - Business Operations & Strategy

Manager Business Operations & Strategy

Croma (Infiniti Retail) is looking to hire a young associate to join its digital merchandizing team - which handles the online sales & operations for Croma. This is a rapidly expanding and agile team which is responsible for achieving online sales targets by closely monitoring market trends, understanding customer needs and interacting with other teams to deliver the best experience to the customers. In this role, the candidate will be responsible for generating relevant dashboards and reports, and ensure they are easily accessible by all.

They will support the teams in decision making by generating actionable insights from internal and external data. They will also coordinate with Croma's strategy team, to ensure that ecommerce operations are in line with the overall business plans of Croma. The candidate should be comfortable with data & analytics, and should have solid communication skills. Prior experience in retail/ ecommerce industry is desirable but not mandatory.

Responsibilities :

Planning:

a. Collaborate with multiple stakeholders to ensure plans and targets for ecommerce are defined timely with right quality

b. Stress-test the plans provided by the teams based on historical trends

c. Ensure inputs from other teams beyond ecommerce are factored into the plans

- Project Management

a. Collaborate with digital merchandising/ marketing and understand campaigns for the month

b. Break all campaigns into timelines with stakeholders and timelines

c. Manage projects with key stakeholders in and outside the team - ensure timely completion

Monitoring :

a. Follow-up & ensure timelines are being followed by stakeholders

b. Raise red flags where there are risks or timeline are not missed

c. Identify new opportunities to increase sales, product conversion and customer engagement

d. Publish daily/weekly dashboards on projects where timelines where missed

e. Modify project timelines as per past learnings

Reports & MIS:

a. Pull data from various sources and collate as per request by the team for BAU work

b. Publish profitwatch & other dashboards on time as per requirement

c. Have data points ready & prepare miscellaneous decks (without insights primarily) as requested by the category leads as per request

Skills and competencies :

- Overall experience of 1-2 years; Experience in Strategy/Consulting/Ecommerce/Retail preferred

- Excellent academic record with an MBA from a Top B-school required

- Preference will be given to those who have done their graduation in Finance/Accounting

- Expertise in handling and analyzing large amounts of data

- Expertise in MS Office (PowerPoint and Excel) is mandatory

- Experience with analytical tools such as Power BI and Adobe Analytics is preferred

- Good communication skills and the ability for multitasking

- Ability to work in a large team