Croma - Lead - eCommerce Merchandising - Sell Side

Experience and Skills:

- 7+ years of relevant work experience

- Bachelors degree minimum; MBA or further engineering or analytical education will be advantageous

- Proven manager with a successful, resourceful and hands-on track record of running a complex category end-to-end

- Deep analytical capabilities, potentially (although not necessarily) gained from a background in e-commerce, Consulting, Finance or business transformation

- Technology affinity and track record of employing systems to drive simplification and change for scale

- Demonstrable ability to build lasting relationships and conduct negotiations with key partners to obtain preferable terms and win-win solutions

- Able to balance strategy with strong operational skills - able to understand, deconstruct, streamline, and optimize processes

- Commercially astute, with strong focus and accountability

- Excellent business judgment, with a track record of generating ideas and solving problems

- Highly analytical and structured thinking

- Excellent track record in hiring and developing high performance teams

- Leadership experience in consumer electronics categories in e-commerce and/or e-commerce at scale (Preferred)

Role & Responsibilities:

Category Lead, Large Appliances, owns the business for these categories on Croma.com and TataNeu. He/she is the person responsible for all category management inputs such as selection and price competitiveness, in-stock, merchandizing, customer experience etc and outputs such as customer feedback and revenue. This is a critical and complex role that drives execution. The role directly influences senior leaders. Decisions are both strategic and tactical in nature and affect the overall direction of a work group and are pertinent to the operations of the electronics business on Croma.com and TataNeu.

Scope of responsibility includes partner management, inventory management, marketing, pricing, team management and other day-to-day operational management activities for the Category. In this leadership position, the incumbent is expected to plan and execute relentlessly, allocate resources to achieve goals, anticipate bottlenecks and encourage risk taking to maximize long term business benefit while adjusting for tactical objectives.

A. Business strategy & customer experience :

- Responsible for end-to-end category strategy and customer experience & offering, including selection and pricing on TataNeu

- Owns and identifies business growth plan

- Influences user experience and features for the category

- Leverages partner and product teams to deliver to category objectives

B. Business plan execution :

- Sets and measures goals and targets across sub-categories and functions

- Drives improvements to business processes and ensures quality

C. Financial accountability :

- Accountable for financial performance of the categories. Responsible for revenue, cost and investment

D. Customer acquisition & retention :

- Responsible for customer acquisition and retention for the category

- Innovates on behalf of customers - develops and drives category growth strategy

E. Operations :

- Owns day-to-day category operations such as key partner negotiation/management, inventory management, pricing benchmarking, onsite merchandizing, etc.

- Drives and measures quality in internal and external processes

F. Organizational and people leadership :

- Has direct reporting responsibility for small team initially and is expected to grow to multiple teams over time (Leader of Leaders).

- Influences across the company on behalf of the business and category