Croma - Cluster Manager - Stores

- Responsible for operations of 6-8 stores (minimum).

- Responsible for evaluation of Store KPI's of the assigned stores and evaluation to be done in terms of store profitability, target achievement, employee productivity.

- Mentoring the store managers for store operations.

- To Review Store E-NPS and prepare an action plan to improve it.

- Coaching the store managers to excel in their KPI performances.

- To Liase with Zonal teams timely, in order to support stores timely.

- To drive Margin Enhancers- Accessories, Extended warranty and OL at a store level.

- To ensure stores are within or below cost budgets.

- To ensure that all stores in the cluster exceed EBITA targets.

- To ensure and review Best Seller Shortages on a weekly basis

- To ensure timely Liquidation of EOL Skus and maintain store inventory with budget.

- To have a Sharp focus on execution of Promotional Campaigns and Festival Tie- Ups

- To Review Store NPS and prepare an action plan to improve it

- To be responsible for business development & look out for new catchments/Dark pin codes and new cities to drive in-organic growth

- To Comply by the operations manual and processes for maintaining the high operational excellence.

- To Identify Benchmarks with the Cluster/Region/Chain and share it with other stores to improve cluster performance.

- Has to be updated with the current economic trends to formulate and apply it on the stores under his jurisdiction in order to avoid business failures and loss of sales.