CRMNext - Instructional Designer

Job Title: Instructional Designer

Location: Noida, NCR (India)

Job Title Instructional Designer Location Noida, NCR (India)

Skillsets Required (Mandate): Instructional Design, Storyboarding, and Content Delivery

The Opportunity: We are looking for candidates who are smart, innovative, and love the challenge of solving business problems that makes happen to exceed the customer expectations, who can deliver beyond the capability to ensure their success as part of the high-performing and growing team. A wide variety of new experiences in a dynamic environment will help you to move quickly along the career path you choose.

Responsibilities?

- Understand the Business needs, propose learning solutions.

- Propose ID strategy for transformation from offline learning formats to eLearning formats

- Build, manage and mentor the Content team

- Collaborate with Product Owners, BAs, SMEs for content creation, chunking, reviews etc.

- Develop storyboards for different delivery mediums (WBTs, vILTs, Videos, Games, Simulations, Blended learning solutions) keeping in mind user profile & technology

- eLearning design of Technical and Systems simulation training

- Handle customised ID projects independently.

- Handle a team of writers to execute projects and to provide end-to-end learning solution

- Manage client (internal & external) expectations.

What are we looking for?

- Skilled in ID principles such as Blooms's levels of taxonomy, ADDIE model, Adult Learning principles (Andragogy), Kirkpatrick etc.

- Must have designed and developed a variety of training and content including blended learning (with an emphasis on exercises, role-plays, activities), e-learning, simulations, games, on-the-job and continuous training

- Must have some visual design (media development) experience and should be able to work with some graphic team closely

- Experience with video-based training

- Experience of Technical and Systems simulation training will be preferred

- Should be acquainted with working with LMS and understand its basic principles

- Ability to work with content publishing tools like Articulate will be a bonus

Who we are:

CRMNEXT continues where traditional CRMs leave off? It eliminates the artificial barriers between human and digital channels, enabling world-class, omni-channel customer interactions from a single, unified platform. With more than a million financial service associates and a billion customers supported by the platform globally, CRMNEXT effectively recalibrates banks' potential to grow engagement, drive profitability and deliver innovation.

CRMNEXT's banking CRM provides sales automation marketing automation, lead management and customer engagement solutions. CRMNEXT's intelligent CRM in banking also provides excellent opportunities of cross-selling to banks with personalized offers displayed to bank customers based on their needs across devices and channels. CRMNEXT's CRM for financial services edition specializes in solving complex problems with its intelligent business rules and automation. CRMNEXT's financial services CRM empowers financial institutions in automating difficult decisions related to eligibility checking and underwriting.