Our client is India's largest electronic device care service provider based in Mumbai. Job Responsibilities: - Responsible for customer segmentation and mapping end-to-end customer journeys. - Identify potential leads to engage new and existing customers. - Increase brand reach for new consumers and increase repeat purchases from existing customers. - To support the P&L of the multiple product lines offered by the company. - Design a customer's usage flow from welcome/onboarding sequence to cart abandonment. - Identify improvement areas to boost customer engagement. - Enabling a strategy to nurture leads, re-engagement, up-selling of the products and services. - Recommend improvements for ongoing and new campaigns. Track and analyze campaign performance. Preferred Candidate requirement: - Should have 6 to 10 years of experience. Minimum 4 years of experience in CRM. - Must have an academic qualification from Tier-1 Institution. - Mandatory experience in driving CRM initiatives with a new age B2C and D2C. - Proven experience in driving customer engagement strategies and projects from inception to program development & optimization. - Strong technical understanding of marketing automation tools like WebEngage, Clevertap, etc. Excellent communication skills. - Ability to identify and provide comprehensive solutions for customer needs. - Should understand customer psychology and behaviour. - Project management and collaboration skills. - Proven creative problem-solving approach and strong analytical skills. - Should know testing and experiments to optimize key performance metrics Due to the heavy inflow of applications, we apologize for the delay in responding, as we will only be able to connect with shortlisted candidates given the paucity of time.

Any Location

Mumbai

Bangalore

Gurgaon/Gurugram

CRM Lead - Electronic Device Care Service Provider 

CRM Lead - Electronic Device Care Service Provider  ,Job Description for CRM Lead - Electronic Device Care Service Provider  in Catenon Worldwide Executive Search in  Any Location Mumbai Bangalore Gurgaon/Gurugram for (6-10) years of experience. Apply Now!

Job Description for CRM Lead - Electronic Device Care Service Provider  in Catenon Worldwide Executive Search in  Any Location Mumbai Bangalore Gurgaon/Gurugram for (6-10) years of experience. Apply Now!