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01/06 Mohit Garg
Talent Acquisition Leader at Criteo

Views:64 Applications:7 Rec. Actions:Recruiter Actions:4

Criteo - Technical Solutions Manager (6-15 yrs)

Anywhere in India/Multiple Locations Job Code: 1104588

About the role :

(This is a Full Remote Opportunity)

We are seeking a highly motivated people manager with solid experience or deep interest in the Ad Tech industry and a real passion for helping the team to grow.

The Technical Solutions Specialist team is responsible for providing a high level of support for the most complex task the local technical solution can face especially on COA (Criteo Offsite Ads), In-app, and security topics. Solutions engineers are experts in the inner workings of Criteo's best-in-class technology - they have the ability to easily guide a technical integration and are comfortable with communicating directly with clients.

You will lead the Specialist team and make sure to provide state-of-the-art support for all of our partners in the APAC market. This mission will be done by collaborating closely with the rest of the APAC Technical Solutions organization.

You will also partner with the Global teams to voice APAC specificities and with the internal escalations team to execute successfully on your mission.

For this role, Criteo is looking for a talented leader who will be able to autonomously guide, mentor, and grow the Specialist Technical Solution team. This ideal candidate will have finely tuned communication skills, search for creative solutions, an excellent business instinct, and the ability to work outside their comfort zone to push the business forward.

What You'll Do:

The team:

Provide leadership and guidance to a team of Technical Solutions Specialists and empower them to perform their duties in every situation.

Raise the bar and further develop the strong team spirit and each unique and special individual of the team.

Mentor and develop the team, ensuring their happiness and career growth over time

Maintain high-level technical knowledge of Criteo solutions and future product direction.

Support the business to ensure client/partner technical requirements and timelines are met.

Ensure the most efficient task distribution within the team, and make sure the team has the tools and training to do their job effectively.

Develop strong collaborative partnerships with the Technical Solutions Leads in the APAC.

Support in hiring team members and be responsible for successful onboarding them.

Streamline the team's activity through the implementation of scalable processes, and the development of efficient investigation frameworks.

Contribute to the continuous improvement effort on Criteo Technical guidelines & processes to deliver improvements

Report activities and performances to your manager on a regular basis.

The KPIS :

Be the arbiter of quality work in the team

Focus on driving our core KPIs (Reduce ticket resolution times and handle optimization & support ticket volumes)

Maintain the team engagement

Strength of the partnership with other teams in Criteo

Who You Are :

Degree in computer science or technology related degree.

Fluent in English, both spoken & written.

4+ years of experience in Operations, preferably in the Ad Tech or e-commerce industry.

2 years of people management experience.

Strong leadership skills, can unite a team around common goals, and enjoy proactively sharing knowledge and teaching others.

Excellent attention to detail and value of a long-term approach over short-term shortcuts.

Thrive in collaboration and love working as a group with your team

Strong interpersonal and communication skills across all levels of interlocutors.

Problem-solving and are comfortable with ambiguity in a fast pace environment

You have a background in working with HTML, Javascript languages as well as APIs.

Women-friendly workplace:

Maternity and Paternity Benefits

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