Crisil - Lead - Business Process Reengineering

Job Title: Business Process Reengineering Lead

Job Description:

We are seeking a dynamic and experienced individual to join our team as a Business Process Reengineering Lead. In this role, you will be responsible for driving the adoption of digital transformation and realizing the benefits from significant investments in our core platform, data processing, and client-facing solutions.

Additionally, you will lead the redesign of business processes to drive operational efficiency, risk reduction, and innovation. Your tasks will include owning and prioritizing the "process automation backlog" of business process redesign opportunities and engaging with stakeholders across technology, business, and operations to support overall enterprise digital transformation.

Key Responsibilities:

Digital Transformation Adoption:

- Drive the adoption of digital transformation initiatives, ensuring that the organization maximizes the benefits from investments in core platforms, data processing, and client-facing solutions.

- Collaborate with stakeholders to understand technology capabilities, identify adoption barriers, and develop strategies to promote the utilization and realization of benefits.

Business Process Redesign:

- Lead the redesign of business processes to enhance operational efficiency, reduce risk, and drive innovation.

- Utilize process improvement methodologies such as Lean Six Sigma to analyze existing processes, identify pain points, and propose solutions for improvement. Work closely with business teams to implement redesigned processes and monitor their effectiveness.

D&A Mindset Adoption:

- Support the enterprise shift in mindset to embrace Data & Analytics, problem solving, critical thinking, and uncertainty associated with a digital transformation.

- Gather insights, understand requirements, and align business process redesign initiatives with overall digital transformation goals.

Communication & Engagement:

- Clearly and concisely articulate complex concepts to drive understanding with stakeholders across technology, business, and operations.\

- Foster strong relationships and collaboration with stakeholders to ensure successful implementation of process improvements.

Process Automation Backlog Ownership:

- Take ownership of the "process automation backlog" consisting of business process redesign opportunities. Prioritize these opportunities based on their potential impact, complexity, and alignment with strategic objectives.

- Collaborate with technology teams to define automation requirements and ensure timely delivery of automation solutions.

Enterprise Digital Transformation:

- Contribute to the organization's overall digital transformation strategy by actively participating in enterprise-wide initiatives, sharing best practices, and leveraging synergies across business units.

- Provide thought leadership on process reengineering, automation, and optimization to drive the organization's digital maturity.

Performance Monitoring and Reporting:

- Establish key performance indicators (KPIs) to measure the impact of business process redesign initiatives.

- Monitor and report on the performance of redesigned processes, highlighting achievements, identifying areas for further improvement, and providing recommendations to senior leadership.

People Leadership: Head up a small team of two to four, providing mentorship and guidance to colleagues in the team and across the organization more broadly.

Qualifications:

- A track record of problem solving, critical thinking, strategic thinking, logical reasoning and solutioning.

- Strong background in business process reengineering, utilizing methodologies such as Lean Six Sigma or similar frameworks.

- Background in data & analytics, with a solid understanding of relevant technologies, tools, and best practices.

- Excellent verbal and written communication skills, able to simplify and clarify complex concepts with an avoidance of ambiguity and present these to a range of stakeholders.

- Proven experience in driving digital transformation initiatives and realizing benefits from investments in core platforms, data processing, and client-facing solutions.

- Excellent stakeholder management and engagement skills, with the ability to collaborate effectively with teams across technology, business, and operations.

- Demonstrated ability to prioritize and manage a backlog based on strategic objectives and business value.

- Understanding of enterprise digital transformation principles and ability to align business process redesign initiatives with overall digital strategy.

- Analytical mindset with the ability to understand complex processes, identify improvement opportunities, and propose innovative solutions.

- Strong project management skills with the ability to drive initiatives from conception to implementation, ensuring timely delivery and measurable results.

- Experience in mentoring and coaching team members to foster professional growth and enhance overall team performance.

- Continuous improvement mindset, staying abreast of industry trends, emerging technologies, and best practices in business process reengineering and automation.

- Strong comprehension and language skills.

- 8+ years of experience is preferable.

Join our team as a Business Process Reengineering Lead and play a critical role in driving digital transformation, operational efficiency, and innovation within our organization. Through your expertise in process reengineering and automation, you will contribute to our digital transformation journey and enable us to achieve greater success in meeting client needs and driving business growth.

Educational Qualification : MBA/PGBM/MMS

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Educational Qualification - MBA/PGBM/MMS