Director, Growth Innovation Excellence (GIX) Hub Reports To: Senior Director & Head of GIX. Location Mumbai Job Overview: GIX is the Centre of Excellence (CoE) for Crisil Ltd. The role will involve the day-to-day management of GIX operations including overall delivery responsibility, quality, and cost control, onboarding new processes into the CoE. A successful incumbent in the role will be able to deliver high quality services with a consistent period-over-period improvement in key metrics such as quality, turnaround time, cost of produce, coverage, and stakeholder satisfaction. The success of GIX is critical to Crisils objectives of delivery of a high-quality product and continued margin expansion. Responsibilities and Duties: - Leadership of a multi-location ~200 FTE team engaged in data and related processes. - Design processes and re-engineer them where necessary to meet SLAs - Lead in service delivery based on SLA metrics such as quality, cost, turnaround times - Implement best practices in service delivery including Lean, Agile, Six Sigma, Kaizen etc. - Build and maintain relationships with customers both internal and external - Develop, knowledge, skills, capabilities, and experience in the teams that allows for broader and newer service offerings and hence new processes to be onboarded into GIX - Build an understanding of the knowledge processing/ service delivery industry and look to implement industry best practices at Crisil - Foster a culture and practice of innovation within the organization by facilitating, mentoring, and coaching innovative thinkers in the organization. - Build divisional strategy, planning, financials, forecasts, capacities, and capabilities. - Manage, develop, and nurture human capital by appropriate hiring practices, upskilling and development programs, feedback and performance programs and engagement and retention programs. Qualifications: - Masters in management or higher. - 12+ years - Process management, People management, Quality Control, Business Process Re- engineering, Digital Transformation, Data & Analytics, Change Management, Financial, Equity & Fixed Income research, Industry Research & Benchmarking, data management and governance - Self-driven, visionary, Lean, Six Sigma, PMP, Prince, Scrum Alliance

Mumbai

Crisil - Director - Growth Innovation Excellence 

Crisil - Director - Growth Innovation Excellence  ,Job Description for Crisil - Director - Growth Innovation Excellence  in Crisil Limited in  Mumbai for (12-15) years of experience. Apply Now!

Job Description for Crisil - Director - Growth Innovation Excellence  in Crisil Limited in  Mumbai for (12-15) years of experience. Apply Now!